Return Policy
Scarlett and Parker is committed to providing customers with a transparent, fair, and professional shopping experience. This refund policy outlines the conditions, timelines, and procedures for returning products.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be in the same condition that you received it: unused or unworn, with original tags, and in its original packaging. A receipt or proof of purchase is required.
How to Request a Return
To initiate a return, please contact us before sending your item at:
📧 support@scarlettandparker.com
Once your request is approved, we will provide you with the return shipping address and detailed instructions.
Items returned without prior approval will not be accepted.
Return Shipping Costs & International Suppliers
Scarlet Tand Parker works with international suppliers, including partners based in China. As a result, return shipping costs may be higher than domestic returns.
Customers are responsible for return shipping costs. We are not obligated to cover these costs, even if they are higher due to international shipping.
To ensure a smooth experience, we may offer alternative solutions in certain cases, such as:
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partial refunds
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store credit / gift balance
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other individually agreed solutions
Please contact our support team to discuss available options:
📧 support@scarlettandparker.com
Returns sent without prior contact or approval may not be processed.
Non-Returnable Items
The following items cannot be returned:
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perishable goods (such as food, flowers, or plants)
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custom or personalized products
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personal care items (such as cosmetics)
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Exchanges
The fastest way to receive a different item is to return the current one and place a new order once your return has been approved.
Right of Withdrawal (If Applicable)
If you are located in a region where consumer laws provide a statutory cooling-off period, you may have the right to cancel your order within a specified timeframe.
To qualify:
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the item must be unused, with tags, and in original packaging
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proof of purchase is required
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return shipping costs are the responsibility of the customer
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be processed automatically to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
📧 support@scarlettandparker.com
Questions & Support
If you have any questions regarding returns, refunds, or this policy, our customer support team is here to help.
